Insights

Field notes on operationalizing AI, from readiness to governance to what happens when things go wrong.

Carleigh Knowles Carleigh Knowles

The Illusion of Plug-and-Play: The Pizza Hut Lawsuit

When you think about potential enterprise AI failures, you might think of model hallucinations, biased data, coding issues, or security vulnerabilities. But what about the crises caused by software and workflows that technically were executed according to plan? What those incidents often lack isn’t quality assurance testing but adequate scoping. 

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